Alaskan Tour Guides prioritizes the safety and health of our guests and staff above all else. Our hearts and thoughts are with everyone impacted by COVID-19. As we attempt to move forward in recovery, we are taking all possible precautions to ensure a healthy and safe travel environment. The Alaska tourism industry has experienced many uncertainties in this past year, due to the coronavirus. We appreciate your patience as we continue to adapt to evolving policies and industry standards.
Our already high standard of procedures in cleaning and disinfecting have been enhanced to include CDC standards and recommendations. Our guests start the day with a fully sanitized and equipped van. Highly used touch-points will be cleaned throughout the day at rest and activity stops by your driver-guide. At the end of the day, your van receives a deep cleaning and disinfection. Alaskan Tour Guides vans will be equipped with EPA approved products: disinfectants and sterilization products such as; alcohol wipes, hand-sanitizers and UVC disinfecting wands. We will add disposable masks, gloves, digital thermometer when and if required at the time of travel.
If 2021 finds us with mandated restrictions (physical distancing, mask wearing and testing requirements) Alaskan Tour Guides plans to operate to the best of our ability within all updated travel mandates. We will abide by mandated restrictions during the travel season. All ATG guests will be expected to comply with mandates or forfeit their trip.
Current mandates and other covid info for the state of Alaska can be found at: https://covid19.alaska.gov
The Alaska tourism sector was hit particularly hard with the pandemic closures in 2020. During the 2020 tour season, we chose to suspend our tours because we felt it was in the customers’ best interest for us to do so. We knew that the unforeseen turn of events would cause significant impacts to our suppliers, and likely affect our ability to provide a tour that met ATG’s standards. This year, the various areas we visit are much more prepared to meet any possible challenges.
Many suppliers have made adjustments in order to maintain visitor experience to the best of their ability. Please understand that some of these changes might differ slightly and affect our tour itineraries from what was previously advertised. These small adaptations are beyond the control of ATG, but when necessary we will provide a suitable substitution or compensation.
Cancellation Policy – Cancellation notice must be received in writing and are subject to the following fees (per person):
- Up to 91 days prior to departure: 5% of total tour rate is non-refundable (10% of deposit)
- 90 days or less prior to departure: No refunds regardless of circumstance.
Travel insurance is strongly recommended. Find out more about travel insurance at: https://alaskantour.com/travelinsurance/
Our team remains committed to the health and safety of our visitors. We will continue to monitor and adapt procedures in collaboration with local, state and federal organizations. We believe Alaska’s remarkable places, people and experiences inspire optimism and happiness. We look forward to once again helping our guests discover Alaskan hospitality.